Frequently Asked Questions
Where do you ship my order from?
Most of our suppliers are based in Cape Town. So those products will be shipped from Cape Town.
All except Island Style.
Their manufacturing warehouse is based in KwaZulu-Natal and will be shipped directly from there.
How long before you send out my order?
Most of our products are ready to ship within 1-2 business days.
All except Island Style products.
Their products are made to order and make take between 2-7 business days before they are ready to send out.
How long does delivery take.
Delivery typically takes between 2-4 business days.
With local deliveries towards the shorter end & national deliveries towards the longer.
All of our products ship from CPT except the Island Style products.
Where are you based?
We do not have a physical store premises – we are strictly an online store.
But we work from Bloubergstrand, Cape Town. And our suppliers are mostly from the Cape Town area.
Will all the products in my order be delivered together?
Because the Island Style products are sent out from KZN and all the rest from CPT – should you order an Island style product/s together with another brand or brands product/s they will be sent to you in separate deliveries.
Which areas do you deliver to?
We use a courier to deliver nation wide all over South Africa.
Do you keep physical stock of the products?
Stock for the products that we sell are kept at the suppliers’ warehouses. And while we try our best to have the stock indicated on our website as up-to-date as possible – there may be slight differences due to communication time between ourselves and the warehouses.
WRT the Island style products – they are listed as simply ‘in stock’ as they are made-to-order.
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